Address: Bülowsvej 35A, 1870 Frederiksberg C, Denmark
Email: team@staffclubcopenhagen.com
Website: copenhagenstaff.com
1. Parties and Acceptance
1.1 This Master Service Agreement (“Agreement”) is between Copenhagen Staff Holdings ApS (“Copenhagen Staff”, “we”, “us”) and the business or organisation placing a staff order (“Client”, “you”).
1.2 By placing a staff order through our website, by email, by telephone, or by any other means, the Client accepts and agrees to be bound by this Agreement in its entirety.
1.3 This Agreement governs all past, present, and future transactions between Copenhagen Staff and the Client unless superseded by a separate written agreement signed by authorised representatives of both parties.
2. Scope of Services
2.1 Copenhagen Staff provides temporary staffing services, supplying vetted and hand-selected temporary workers (“Staff”) to client venues and events on an assignment-by-assignment basis.
2.2 Copenhagen Staff acts as the employer of record of all Staff supplied. The Client is not the employer of Staff supplied by Copenhagen Staff.
2.3 Copenhagen Staff is responsible for Staff payroll, statutory deductions, holiday pay accrual, and employer obligations in relation to the Staff under Danish employment law.
2.4 Copenhagen Staff does not guarantee the availability of specific individuals and reserves the right to supply alternative Staff meeting the agreed requirements where the originally designated Staff member is unavailable.
2.5 Copenhagen Staff does not guarantee specific outcomes, performance levels, or results from the Staff supplied beyond the exercise of reasonable care in their selection and vetting.
3. Order Process and Confirmation
3.1 Placing an order. The Client may place a staff order by completing the booking form on our website, by email, or by any other method agreed with Copenhagen Staff.
3.2 Order Confirmation by coordinator. Upon receipt of an order, a Copenhagen Staff coordinator will review the request and issue a written Order Confirmation by email to the Client's designated contact address. The Order Confirmation will set out: the date(s) and time(s) of the assignment, the number and type of Staff requested, the confirmed service fee per hour, the total estimated cost based on requested hours, and any specific requirements agreed.
3.3 Client approval required. The Order Confirmation does not constitute a binding agreement until the Client has provided written approval by replying to the confirmation email with express written acceptance of the price, scope, and terms set out therein. Verbal acceptance is not sufficient and creates no binding obligation on Copenhagen Staff.
3.4 Processing confirmation. Upon receipt of the Client's written approval, Copenhagen Staff will issue a second email confirming that the order is processing and Staff are being arranged.
3.5 No binding commitment before written approval. Copenhagen Staff is under no obligation to provide Staff until the Order Confirmation has been approved in writing by the Client. Copenhagen Staff accepts no liability for failure to supply Staff where written approval has not been received.
3.6 Changes to orders. Any changes to a confirmed order must be requested in writing and are subject to availability. Copenhagen Staff will use reasonable endeavours to accommodate changes but cannot guarantee it. Changes requested less than 24 hours before the assignment start time may not be possible.
3.7 Cancellation. Cancellation requires at least 48 hours’ notice before the first shift. Cancellations inside 48 hours retain 50% of the booking value.
4. Fees and Pricing
4.1 Pricing structure. The price consists of Staff hourly wages, the Copenhagen Staff service fee, holiday pay and VAT. The applicable rates and estimated total are confirmed in each Order Confirmation.
4.2 Total price. The service fee is one price line and is not the total amount payable by the Client. Wages, service fee, holiday pay and VAT are itemised separately. There are no additional administration charges, weekend, evening or rush surcharges unless agreed in writing in advance.
4.3 Staff wages and payroll. Copenhagen Staff handles payroll and employer obligations. The Client pays Copenhagen Staff the total confirmed invoice amount, including the itemised price lines, and does not pay Staff directly.
4.4 Minimum shift duration. A minimum charge of 4 (four) hours applies per Staff member per shift. If a Staff member is sent home early by the Client, or the assignment ends for any reason before 4 hours have elapsed, the minimum 4-hour charge still applies in full.
4.5 Additional hours. If Staff are required to work beyond the hours specified in the Order Confirmation, the Client must obtain prior written approval from the Copenhagen Staff coordinator. Additional hours will be charged at the agreed hourly rate and invoiced accordingly.
5. Invoicing and Payment
5.1 Invoice schedule. Copenhagen Staff issues the invoice for the confirmed booking before the first shift. Any later adjustments to approved hours worked are itemised separately.
5.2 Payment terms. Payment is required before the first shift. Different payment terms apply only when agreed in writing.
5.3 Invoice content. The invoice itemises hours, date and venue for each shift, hourly wages, service fee, holiday pay, VAT and the total amount due.
5.4 Late payment. In the event of late payment, Copenhagen Staff reserves the right to charge interest on overdue amounts in accordance with the Danish Interest Act (Renteloven) at the applicable statutory rate from the due date until payment is received in full.
5.5 Disputed invoices. Any invoice disputes must be raised in writing within 3 (three) calendar days of the invoice date. Failure to raise a dispute within this period constitutes acceptance of the invoice in full. Undisputed portions of any invoice remain payable by the due date.
5.6 Suspension of services. Copenhagen Staff reserves the right to suspend all services immediately and without liability where payment is more than 14 days overdue or where Copenhagen Staff has reasonable grounds to doubt the Client's ability to pay.
5.7 Alternative payment terms. Payment terms other than payment before the first shift must be agreed in writing and confirmed by an authorised representative of Copenhagen Staff. Verbal agreements regarding payment terms are not binding on Copenhagen Staff.
6. Client Obligations
6.1 The Client must provide a safe working environment for Staff in accordance with the Danish Working Environment Act (Arbejdsmiljøloven) and all other applicable health and safety legislation.
6.2 The Client must maintain valid and adequate employer's liability insurance and workplace accident insurance (arbejdsskadeforsikring) that covers Staff supplied by Copenhagen Staff while they are working at the Client's premises or under the Client's direction and supervision.
6.3 The Client acknowledges that Staff supplied by Copenhagen Staff are covered by the Client's workplace insurance during the assignment, and that the Client bears full and primary responsibility for accidents, injuries, incidents, claims, and damages occurring at their premises or under their supervision.
6.4 The Client must inform Staff of all relevant health and safety rules, procedures, risk assessments, and emergency procedures at the commencement of each assignment.
6.5 The Client must not require Staff to perform work that is unlawful, unsafe, or materially different from the role described in the Order Confirmation without prior written agreement with Copenhagen Staff.
6.6 The Client must provide accurate and complete information when placing orders.
6.7 The Client must notify Copenhagen Staff immediately of any accident, injury, illness, incident, or near-miss involving Staff during an assignment.
6.8 In accordance with the Danish Act on Temporary Agency Workers (Vikarloven), the Client must inform Staff of any vacant permanent positions within their organisation.
6.9 All Staff supplied by Copenhagen Staff will arrive in all-black attire as standard. If the Client requires any other uniform, branded clothing, protective clothing, accessories, or venue-specific outfit, the Client is responsible for providing it and outfitting the Staff member before the assignment begins.
7. Supervision and Direction
7.1 During an assignment, Staff work under the day-to-day direction and supervision of the Client.
7.2 The Client must not sub-contract, lend, or transfer Staff to any other organisation, venue, or location without the prior written consent of Copenhagen Staff.
7.3 The Client must treat Staff with respect and dignity and in accordance with applicable Danish employment, equality, and anti-discrimination legislation.
7.4 If the Client is dissatisfied with the performance of a Staff member during an assignment, they must notify Copenhagen Staff immediately. The Client must not unilaterally dismiss, remove, or send home a Staff member without first notifying Copenhagen Staff, except in cases of gross misconduct or immediate serious safety risk.
8. Limitation of Liability
8.1 Copenhagen Staff's total aggregate liability to the Client shall not exceed the total fees paid by the Client to Copenhagen Staff in the three (3) calendar months immediately preceding the event giving rise to the claim.
8.2 Copenhagen Staff accepts no liability whatsoever for any indirect, consequential, special, incidental, or punitive loss or damage, including but not limited to: loss of profit, loss of revenue, loss of business, reputational damage, or other economic loss.
8.3 Copenhagen Staff accepts no liability for the acts, omissions, negligence, misconduct, errors, or performance of Staff while they are under the direction and supervision of the Client. The Client assumes full and sole responsibility for the management, supervision, and consequences of the actions of Staff during assignments.
8.4 Copenhagen Staff accepts no liability for losses arising from the Client's failure to maintain adequate insurance, provide a safe working environment, or comply with applicable legislation.
8.5 Nothing in this Agreement limits or excludes Copenhagen Staff's liability for death or personal injury caused by its own gross negligence, fraud, or any other liability that cannot be excluded by applicable Danish law.
9. Indemnity
9.1 The Client shall fully indemnify, defend, and hold harmless Copenhagen Staff, its directors, officers, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:
- Any accident, injury, illness, or death of a Staff member at the Client's premises or under the Client's supervision
- The Client's failure to maintain adequate and valid workplace insurance
- The Client's failure to comply with applicable health and safety obligations
- Any claim brought by a Staff member arising from the Client's direction, supervision, treatment, or working conditions
- The Client's breach of any term of this Agreement or applicable law
10. Direct Hire Fee
10.1 If the Client directly employs, engages, or contracts with any Staff member introduced by Copenhagen Staff — whether as an employee, contractor, freelancer, consultant, or in any other capacity — within 12 (twelve) months of that Staff member's last assignment with the Client, a direct hire fee becomes immediately due and payable.
10.2 Fee calculation:
- 10% of the Staff member's agreed gross monthly salary for each of the first 3 (three) months of their engagement with the Client, payable monthly in arrears.
- A further one-time bonus fee of DKK 1,000 if the Staff member remains engaged with the Client through to the end of month 3, payable at the end of month 3.
10.3 The Client must notify Copenhagen Staff in writing within 7 days of directly engaging any Staff member previously introduced by Copenhagen Staff. Failure to notify does not affect the obligation to pay the direct hire fee.
10.4 This clause survives termination of this Agreement.
11. Confidentiality
11.1 Both parties agree to keep confidential all information received from the other party that is designated as confidential or that reasonably should be understood to be confidential.
11.2 The Client must not use Copenhagen Staff's worker database, worker contact details, or any information about individual Staff members for any purpose other than the management of confirmed assignments.
12. Termination
12.1 Either party may terminate this Agreement on 30 days written notice.
12.2 Copenhagen Staff may terminate this Agreement immediately and without notice where the Client is in material breach, including non-payment of invoices, insolvency, or serious breach of health and safety obligations.
12.3 Termination does not affect any rights or obligations accrued prior to termination, including outstanding invoices and any direct hire fees due.
13. Data Protection
13.1 Both parties shall comply with their respective obligations under the Danish Data Protection Act (Databeskyttelsesloven) and GDPR.
13.2 Copenhagen Staff will share minimal personal data of Staff with the Client (name, contact number) solely for the purpose of facilitating confirmed assignments. The Client must not use this data for any other purpose.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control. The affected party must notify the other party promptly in writing.
15. Entire Agreement
15.1 This Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior representations, agreements, and understandings.
15.2 No variation to this Agreement is valid unless made in writing and signed by authorised representatives of both parties.
16. Governing Law and Jurisdiction
16.1 This Agreement is governed by and construed in accordance with the laws of Denmark.
16.2 Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Danish courts, with Copenhagen as the agreed place of jurisdiction.
By placing a staff order with Copenhagen Staff Holdings ApS, the Client confirms full acceptance of this Master Service Agreement.
Important legal notice: These agreements are comprehensive templates based on Danish employment law research including Vikarloven, Ferieloven, Arbejdstidsloven, Arbejdsmiljøloven, and Renteloven. They must be reviewed by a qualified Danish employment lawyer before being put into use.